If you’re a newspaper subscriber, don’t you find it irritating when the paper isn’t at your doorstep, as expected?
And when you call to report the misstep (or complain), the ritual on the automated phone message is off-putting.
My Sunday Star-Advertiser was delivered without a hitch this morn. But my bulky Sunday New York Times, which I subscribe to, was AWOL.
But the set-up only refers to the daily local paper.
So imagine my delight when I received – for the first time in a couple of decades subscribing to the Sunday Times – a helpful email the explained a transportation issue; the edition simply was not in HNL today, so delivery will be tomorrow. (The email is shared here).
Of course, it would be too much to expect from the local guys to provide that kind of premium service, automatically